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Frequently Asked Questions

This section will provide our members and nonmembers information regarding our website and membership. Please check back as we will update this page soon. If you have any questions you would like to see in the FAQ page, please email admin@thsoa.org.

I received a "Member already exists" error message.

Registered members cannot use the online application form - they will get a "member already exists" error message. To renew, members should log in to the website, then click the view profile link, and then use the "renew until.." button on your member profile page. Members can also access the profile directly using the link www.thsoa.org/Content/Members/MemberProfile.aspx.

Why do I need to login to the website?

Members and contacts have to log into their THSOA.org account if they want to access to their membership profile, view member only pages and perform member self-service functions. To log into their THSOA.org account, they need to enter their email address and password. Passwords are automatically generated and emailed by the system when someone creates a THSOA.org account by signing up as a member, donor, or event attendee.

I forgot my password.

If a member or contact forgets their password, they can click the Forgot password link that appears beside the Login button.  On the Forgot Password page, the contact enters their email address, a security code and clicks the Submit button.  An email will be sent to the address they entered with a link they can click to change their password. For security reasons, the link will expire within 24 hours of the message being sent. Members and contacts can also email the Administrator to manually reset their password.

The password requirements are:

  • Minimum of 7 characters
  • Maximum of 50 characters
  • Any combination of letters, numbers and characters (except spaces)
  • Passwords are case sensitive.

I would like to change my password

A member or other contact can change their password by clicking the Change password link that appears below their profile after the member logs in.  On the screen that appears, the contact enters their current password, then the new password, and the new password again for confirmation.

The password requirements are:

  • Minimum of 7 characters
  • Maximum of 50 characters
  • Any combination of letters, numbers and characters (except spaces)
  • Passwords are case sensitive.

How can I view my membership information?

Members can access their member profile by logging in to the website.  Once logged in, a View profile link will appear. Clicking the View Profile link will take the member to their member profile page.

How can I view my invoices and payments?

Members can access their invoices and payments by logging in to the website and viewing their member profile.  Once logged in, a View profile link will appear. Clicking the View Profile link will take the member to their member profile page. Once at the member profile page, there is a link to the members Invoices & Payments.

How can I cancel recurring payments?

Members who pay for their membership by credit card can stop recurring payments from their THSOA member profile page. To do so, click the Invoices and payments tab in their profile then click on the Stop recurring payments button beside the membership renewal transaction. The member will be asked to confirm their request. Members can also email the Administrator to manually stop recurring payments.

After you go to your profile page you will see the wording "Automatic renewal (recurring payments)" under the membership level. Don't be alarmed, it only describes that the membership level the member is on allows Automatic renewal (recurring payments) and it does not mean that Automatic renewal (recurring payments) is on.